thor Terms of Use

When you create an account on thor, you enter into an agreement with us about how our platform operates, what we expect from you, and what you can expect from us. These terms set out the rules that govern your use of our services — from account registration and deposit methods like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, through to gameplay, withdrawals, and dispute resolution.

We at thor are committed to operating transparently. Our terms are written in plain language so you understand your rights and responsibilities. We do not hide conditions in dense legal jargon. Instead, we explain how our account system works, how bonuses and cashback are calculated, how we protect your data, and what happens if a dispute arises.

By accessing thor, you confirm that you have read and agree to these terms. If any term is unclear, our support team is available in English and Indonesian to answer your questions. We update these terms periodically to reflect changes in our platform or legal requirements, and we notify you of material changes via email.

Account Registration and Eligibility on thor

To use thor, you must create an account by providing your email address, a secure password, and basic personal information. We require this information to verify your identity and comply with anti-money-laundering regulations. During registration, you confirm that you are of legal age in your jurisdiction and that you are not accessing thor from a location where online gaming is prohibited by local law.

Our services are available only where local law permits. If you access thor from Jakarta, Surabaya, Bandung, Medan, Semarang, or other Indonesian regions where online gaming regulations allow, you may use our platform. If you are accessing from a jurisdiction where online wagering is prohibited, you are responsible for verifying compliance with local law. We do not offer our services in jurisdictions where such activities are outlawed.

You are responsible for keeping your password confidential. If you suspect unauthorized access to your account, notify our support team immediately. We will help you secure your account and investigate any suspicious activity. You agree not to share your account credentials with anyone, and you accept full responsibility for all activity on your account.

Deposits, Withdrawals, and Payment Methods

When you deposit funds into your thor IDR Wallet, you authorize us to process that transaction through your chosen payment method. We support DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Each payment method has its own terms and processing times. Mobile wallet deposits typically process instantly; bank transfers may take one to two business days depending on your bank's clearing schedule.

We do not charge fees on deposits or withdrawals on thor's side, though your payment provider or bank may deduct transaction costs. Your full requested amount is processed; what you receive depends on any fees your financial institution applies. We display all applicable fees before you confirm a transaction, so you always know the exact amount you will receive.

Withdrawals are processed during business hours. Once you request a withdrawal, we queue it for processing and typically complete it within one to two business days. You can withdraw to the same payment method you used to deposit, or to a different method if you prefer. Your withdrawal is subject to standard verification checks to prevent fraud.

Bonuses, Cashback, and Promotional Terms

We at thor offer welcome bonuses, weekly cashback, referral rewards, and seasonal promotions. Each offer has specific terms that explain eligibility, how to claim the bonus, and any playthrough requirements. We never specify exact bonus amounts — instead, we describe the offer structure, and the final bonus depends on your deposit size and tier level.

Bonuses are credited to your account and can be used only on designated games or products. If a bonus carries a playthrough requirement, you must wager the bonus amount a specified number of times before you can withdraw it. We display all playthrough terms clearly when you claim a bonus, so you understand the conditions before accepting.

Weekly cashback is calculated every Monday morning based on your net losses from the previous week across all thor games. Cashback carries no playthrough requirement — you can use it immediately or withdraw it. Cashback rates vary by tier; higher tiers earn better rates. During holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, we sometimes boost cashback rates temporarily.

At thor, we believe transparency builds trust. Our terms exist to protect both you and our platform, not to hide unfair conditions.

Our thor Platform Policies and Dispute Resolution

We at thor maintain strict policies to ensure fair gameplay and protect your account. All games on our platform use certified random number generators, meaning outcomes are determined by chance, not by external factors or other players' results. We do not manipulate odds, and we do not offer guaranteed wins or guaranteed payout times.

If you believe there is an error in your account balance, a bonus calculation, or a game outcome, contact our support team. We investigate all disputes thoroughly and respond within two business days. If we find an error on our side, we correct it immediately. If we find that the outcome was correct according to our game rules, we explain our findings clearly.

Data Protection and Account Security

We at thor protect your personal data using industry-standard encryption and security practices. Your payment information is never stored on our servers — we only store a token that lets you re-use your payment method on future transactions without re-entering your details. We do not share your data with third parties except where required by law or to process your transactions.

You have the right to access, update, or delete your personal data. You can manage your account settings directly in your thor profile, or contact our support team to request changes. If you wish to close your account, we will process your request and retain only the data required by law for record-keeping and dispute resolution.

Prohibited Activities and Account Suspension

We at thor prohibit certain activities on our platform. You may not use thor for money laundering, fraud, or any illegal purpose. You may not create multiple accounts to circumvent our terms or claim bonuses multiple times. You may not use automated tools or bots to access our platform. You may not engage in collusion or market manipulation on our sportsbook or esports sections.

If we detect prohibited activity, we reserve the right to suspend or close your account and forfeit any remaining balance. We will notify you of the reason for suspension and give you an opportunity to respond. If you believe your account was suspended in error, contact our support team to appeal.

These terms are governed by the laws of the jurisdiction where thor operates. Any disputes arising from your use of thor will be resolved through our internal dispute resolution process first. If you remain unsatisfied, you may pursue legal remedies available in your jurisdiction. Our commitment is to resolve disputes fairly and transparently, in line with the standards we apply across all our operations.