thor FAQ

No, we at thor allow one account per person. If you attempt to register a second account using the same email, phone number, or identity documents, we will detect the duplicate during verification and suspend both accounts. Our system is designed to prevent multi-accounting so that promotions, cashback, and tier rewards are fairly distributed among individual users.

If you have forgotten your password or cannot access your current account, contact thor support to recover it rather than opening a new one. We can help you reset your credentials or update your contact information. If you believe your account was closed in error, our support team can review your case.

During registration on thor, you will provide your full name, email address, mobile phone number, date of birth, and create a username and password. We use this information to set up your account and verify your identity. Your email and mobile number are used for login, password recovery, and account notifications.

After registration, we ask you to upload a copy of your government-issued ID (such as a national ID card or passport) and proof of address. This verification process, known as Know Your Customer (KYC), ensures you are who you say you are and confirms your jurisdiction eligibility. Once your documents are verified, you can deposit funds and use all features on thor.

You can reach thor customer support via the live chat feature in your account dashboard. Our support team responds to messages in English and Indonesian during business hours. For account, payment, and game-related inquiries, using the chat is the fastest way to get help.

If you do not yet have an account or cannot log in, you may also contact us through our main website contact form. Our team addresses urgent issues such as account lockout, failed deposits, and withdrawal delays as soon as we receive your request. For general questions that are not time-sensitive, the FAQ on this page often provides an answer without needing to wait for support.

Yes, we at thor support deposits and withdrawals via all four major Indonesian banks. You can use online payment, e-wallet, mobile banking, and local payment bank transfers as well as their mobile banking apps. We also support online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet for users who prefer digital wallets.

When you choose a bank transfer at deposit time, thor provides you with the account details and a unique reference number. You initiate the transfer from your bank account, and once the payment arrives on our side, your thor wallet is credited. Bank transfers typically settle within the standard clearing window of your bank. For withdrawals, your request goes to mobile banking, local payment, online payment, or e-wallet depending on which account you have registered, subject to verification windows.

If a deposit does not reach thor within a standard timeframe, the funds usually return to your original payment method (mobile banking, local payment, online payment, e-wallet, etc.) within a few business days. Check your bank or wallet app first to confirm the money came back. If it did not, contact thor support with the transaction reference number or receipt from your payment provider.

For withdrawals, if your request fails—for example, because of a bank error or incomplete account details—we will return the amount to your thor wallet immediately. We will notify you of the failure via your registered email or phone. Once the issue is resolved, you can resubmit your withdrawal request. Always ensure your bank account details are correct before withdrawing to avoid delays during holiday periods such as Idul Fitri or Idul Adha when bank processing may be slower.

Thor offers a wide range of games across four main categories. Football markets include Liga 1, Piala AFF, Champions League, Premier League, and other tournaments where you can track odds and results. Live-dealer tables feature blackjack, roulette, baccarat, Dragon Tiger, and other table games with live streams and professional dealers.

Slot games on thor include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and many others with different themes and payout structures. Esports markets cover Mobile Legends, Free Fire, PUBG Mobile, and regional tournaments where you can view team lineups and competitive schedules. Each category is updated regularly with new games and fixtures.

Free bets and free spins are promotional credits that we at thor grant to eligible users. Free bets are applied to your account for use on football markets or live-dealer games. Free spins allow you to play selected slot games without using your own balance. Both are subject to specific terms—such as minimum odds for free bets or wagering requirements for free spins—so check the promotion details before you claim.

Free bets and spins appear in your thor account under the Promotions or Bonuses section. Some are part of your weekly cashback tier, others are awarded as part of a welcome offer or referral bonus, and some appear during special events. Always read the terms of each offer to understand when it expires, which games qualify, and any restrictions on conversion to cash. If you have questions about a specific promotion, our support team can explain the terms in detail.

To request deletion of your personal data, contact thor support via the chat in your account or email our legal team. In your request, specify which data you want removed (for example, your name, email, phone number, or transaction history). We will process your request in accordance with applicable data protection laws and will confirm deletion once it is complete.

Note that we retain some data for legal and financial compliance reasons—for example, records needed to prevent fraud or comply with anti-money-laundering rules. We will explain which data can be deleted and which must be kept. Our privacy policy has more details about data retention, and our legal notice explains your rights. If you have additional questions about your data, our support team or legal department can answer them.